Shipping policy

Delivery

All delivery quotes on this website are for Mainland UK only.

International Deliveries

We are fortunate that we have 2 major couriers that look after us when shipping large items abroad. For a quote please email your FULL delivery address. 

Please call us on +44 (0)1803 411 330 or email info@dorisbrixham.com to request a shipping quote or to discuss your shipping requirements.

Please be aware that for logistical and legal reasons, not everything we sell is eligible for international delivery.

Small Items

In stock items: Our standard UK delivery service for smaller items is 5 - 7 days unless otherwise stated. We use a tracked delivery service for all our orders. If you are not at home it is usual for a calling card to be left by the courier to enable you to contact them direct to rearrange the delivery. Should you not respond to the calling card within 5 days, the goods will be returned to us and a re-delivery charge may be applicable.

Pre Order Items: As soon as the item arrives in stock you will receive notification via email or telephone call to inform you when the goods are ready to dispatch together with the tracking details.

Furniture Delivery

We like to arrange your delivery with you as far in advance as we can, usually seven days before.

For furniture deliveries and heavy items we will try our best to deliver on a mutually convenient day and you will be contacted to arrange suitable times.

How will my furniture be delivered?

Small Furniture

Smaller furniture items will be delivered on a 24 hour tracked national courier service. This is not a timed delivery service and a signature is required on delivery. It is important that you are available on the day to receive the goods.

Heavy Furniture

As a small independent company we do not have our own delivery team and our furniture and larger items are delivered by experienced national couriers. Please be aware when ordering large pieces of furniture that these companies provide a one man, kerbside delivery service. It is essential that there are at least 2 suitable persons available on the agreed day of delivery to help unload the furniture and take it to the final location. Bounty of the Sea Ltd is only responsible for delivery to kerbside.

What is a Pallet Delivery?

Unless otherwise specified, furniture and some fragile items are delivered via pallet. This means that your items will arrive on a flat wooden structure that has been shrink-wrapped, and left at the kerb of your business or residence. This service does not include the removal of packaging (including the pallet itself).

Please note: The driver is not obliged to assist in moving the items inside your home. It is up to the customer to organise the movement and positioning of the item or items as desired. Please note we you will need to arrange extra manual help when receiving larger pieces of furniture 

We are unable to refund delivery charges if there is no one available to assist on the agreed day of delivery, and additional re-delivery charges will be applied. We are unable to guarantee the re-delivery as next day as there may be scheduling conflicts and an alternative date will have to be confirmed.

Please contact us on +44 (0)1803 411 330 or email info@dorisbrixham.com for advice and information regarding your delivery.

Can I change my agreed delivery day?

If, for whatever reason, you are not going to be available on the agreed delivery day, we will require at least 48 hours notice. Failure to notify us of a change of delivery day may result in additional delivery charges.

What happens to the furniture's packaging?

Our furniture is well packaged to make sure that it reaches you in the best possible condition. As we use third party delivery firms to get the furniture to you, we are unable to take the packaging away after delivery. It will be your responsibility to dispose of the packaging once delivery has been completed.

What if the furniture doesn't fit on Delivery?

It is your responsibility to advise us at the time of ordering your furniture of difficulties that may be encountered when delivering to your property, ensuring that we have all relevant information in written confirmation. Delivery and charges will not be refunded in circumstances where insufficient access is the reason for return. Bespoke Furniture cannot be returned or refunded if it does not fit into the property.

Please see our guideline details in 'How to Order'.

How will I receive the glass for my dining table?

Specialist Glass Suppliers

We do not keep glass in stock and there is a lead time of 2 - 3 weeks on all glass orders.

We use specialist glass suppliers that manufacture the glass for your table and deliver straight from their factory to you.

This is usually delivered via a national courier and is a one man delivery service. It is your responsibility to have 1 to 2 persons available to manoeuvre the glass into your property. We will advise you on time of ordering if you will need more than 2 persons.

Any problems or damage to the glass should be reported to us within 24 hours of delivery. We are unable to accept any liability for damaged glass which has not been notified within this time frame.

In some areas of the country the glass can be delivered by the glass manufacturers themselves. On these occasions the glass must be checked on arrival and any damage reported to the driver. We are not responsible if damage is noticed after driver has left the property.

The glass and the table will be sent from separate locations but we endeavour where possible to deliver both on the same day but not necessarily at the same time. There will be occasions when the table and glass are delivered on different days. If this is the case, we will inform you as soon as possible to make arrangements.