Refund policy

Returns

We aim to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned.

Faulty Item(s) and Replacements

If any Goods you have purchased have faults when they are delivered, please contact us within 48 hours to arrange collection. We will be responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods we will dispatch your replacement or if requested issue a refund through the payment method used by you when purchasing the Goods. All refunds can take up to 10 working days to reach your account.

Damaged Item(s)

If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged or refuse the delivery. In the event of you accepting the delivery you must report such damage to us within 24 hours to arrange the collection and replacement.

We will be responsible for paying shipment costs. Upon receipt of the returned Goods a replacement will be dispatched (if in stock) or if requested, refunded to you through the payment method used by you when purchasing the goods.

If you wish to return Goods to us for any of the above reasons, please contact us at info@dorisbrixham.com to make the appropriate arrangements. Please ensure all items are packaged securely in their original packaging and sufficiently to withstand delivery. Failure to do so may result in us being unable to refund you. We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.

As per the distance selling regulations, if you purchase goods from stock, either online or phone, consumer rights entitle you to a full refund if you request it in writing within 7 working days after the day of receipt. In this instance you are responsible for the full cost and safe return of the goods to us. Goods must be returned in their original condition with all packaging and documentation. We suggest that you use a signed for/insured delivery method that provides proof of delivery back to us. Any losses or breakages are the responsibility of you, the customer. Upon receipt of the returned Goods, the price of the Goods, as paid by you, excluding the delivery charges, will be refunded to you through the payment method used by you when purchasing the Goods.

Furniture Returns

Stock Furniture: As per the distance selling regulations, if you purchase goods from stock, either online or by phone, consumer rights entitle you to a full refund, less the delivery and collection costs, if you request it in writing within 7 working days after the day of receipt. The item/s must be returned securely in the same packaging as when delivered.

Commissioned/Bespoke Furniture: All bespoke, made to measure or special order furniture cannot be returned or exchanged unless faulty.

Please contact us via email at info@dorisbrixham.com or telephone +44 (0)1803 411 330 in order for us to arrange collection. You (the customer) will be responsible for the collection charge. Upon receipt of the returned Goods, the price of the Goods, as paid by you, excluding the delivery cost, will be refunded to you through the payment method used by you when purchasing the Goods. Refunds are only issued if the goods are returned in perfect condition. We advise you to insure the goods being returned. All refunds can take up to 10 working days to reach your account.