Call 01803 411 330

BEAUTIFUL DRIFTWOOD TABLES AND STUNNING HOME ACCESSORIES

Delivery & Returns

Delivery

We will always try to deliver your order as soon as possible.  We will notify you via email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.

For small items our standard courier service will attempt delivery twice and will leave a calling card if no one is home to sign for the delivery. You can contact them directly using the details on the calling card. Should you not respond to the calling card within 5 days, the goods will be returned to us and a re-delivery charge may be applicable.

In Stock Items

Small items dispatched by standard delivery should arrive within 7 - 10 working days.

For furniture deliveries and heavy items we will try our best to deliver on a mutually convenient day and you will be contacted to arrange suitable times.

Pre Order Items

Small items – you will receive notification via email when the Goods are ready for dispatch together with tracking details.

Furniture and Heavy Items – we will contact you within 2 weeks prior to delivery to arrange a mutually convenient day for delivery of the Goods.

If we receive no communication from you, within 7 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

Heavy Furniture Delivery

How will my furniture be delivered?

As a small independent company we do not have our own delivery team and our furniture and larger items are delivered by experienced national couriers. Please be aware when ordering large pieces of furniture that these companies provide a one man, kerbside delivery service. It is essential that there are at least 2 suitable persons available on the agreed day of delivery to help unload the furniture and take it to the final location. Bounty of the Sea Ltd is only responsible for delivery to kerbside. 

We are unable to refund delivery charges if there is no one available to assist on the agreed day of delivery, and additional re-delivery charges will be applied. We are unable to guarantee the re-delivery as next day as there may be scheduling conflicts and an alternative date will have to be confirmed.

Please contact us  on 01803 411 330 or email jayne@dorisbrixham.com for advice and information regarding your delivery.

Can I change my agreed delivery day?

We like to arrange your delivery with you as far in advance as we can, usually seven days before.

If, for whatever reason, you are not going to be available on the agreed delivery day, we will require at least 48 hours notice. Failure to notify us of a change of delivery day may result in additional delivery charges but we will try to avoid this additional cost wherever possible.

What happens to the furniture’s packaging?

Our furniture is well packaged to make sure that it reaches you in the best possible condition. As we use third party delivery firms to get the furniture to you, we are unable to take the packaging away after delivery. It will be your responsibility to dispose of the packaging once delivery has been completed.

How will I receive the glass for my dining table?

A) specialist glass suppliers

We use specialist glass suppliers that manufacture the glass for your table and deliver straight from their factory to you. This is a one man delivery service and it is your responsibility to have 1 to 2 persons available to maneouvre the glass into your property. 

Any problems or damage to the glass should be noted on delivery and reported to the driver. The glass supplier will deal with issues directly and they will liaise with you to solve any problems that you may have.

The glass and the table will be sent from separate locations but we endeavor where possible to deliver both on the same day but not necessarily at the same time. There will be occasions when the table and glass are delivered on different days. If this is the case, we will inform you as soon as possible to make arrangements.

 B) Private Courrier

We can sometimes use a private courrier of which is a one man service, the same as a normal courrier. You will need to arrange for extra help at the delivery address as our one man may not be able to lift items alone. The courier is not obliged to deliver beyond your front door. If the glass is being delivered with the base it is essential that you sign to confirm the items have been in perfect condition. If there is any issue with goods please contact us immediately on 01803 411 330 to discuss the return and replacement of the item. 

 What if the furniture doesn’t fit on Delivery?

It is your responsibility to advise us at the time of ordering your furniture of difficulties that may be encountered when delivering to you property, ensuring that we have all relevant information in written confirmation. Delivery and charges will not be refunded in circumstances where insufficient access is the reason for return.

Please see our guideline details in ‘How to Order’.

 

Returns

Small Items

We aim to always provide high quality Goods that are fault free and undamaged.  On occasion however, goods may need to be returned.  

Wrong Item/s

If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 7 days to arrange collection and return.  We will be responsible for paying shipment costs.  You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods.  Refunds and replacements will be issued upon our receipt of the returned Goods. 

Faulty Item/s

If any Goods you have purchased have faults when they are delivered, please contact us within 48 hours to arrange collection and return. We will be responsible for paying shipment costs.  Goods must be returned in their original condition with all packaging and documentation.  Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

Damaged Item/s

If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged or refuse the delivery. In the event of you accepting the delivery you should report such damage to us within 48 hours to arrange collection and return.  

We will be responsible for paying shipment costs.  Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded or replaced (if in stock) to you through the payment method used by you when purchasing the Goods.

If you wish to return Goods to us for any of the above reasons, please contact us using the details on http://www.dorisbrixham.co.uk/contact/ to make the appropriate arrangements. Please ensure all items are packaged securely and sufficiently to withstand delivery. Failure to do so may result in us being unable to refund you. We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.

As per the distance selling regulations, if you purchase goods from stock, either online or by phone, consumer rights entitle you to a full refund if you request it in writing within 7 working days after the day of receipt. In this instance you are responsible for the full cost and safe return of the goods to us. We suggest that you use a signed for/insured delivery method that provides proof of delivery back to us. Any losses or breakages are the responsibility of you, the customer. Upon receipt of the returned Goods, the price of the Goods, as paid by you, excluding the delivery charges, will be refunded to you through the payment method used by you when purchasing the Goods.

Furniture Returns

Stock Furniture: As per the distance selling regulations, if you purchase goods from stock, either online or by phone, consumer rights entitle you to a full refund if you request it in writing within 7 working days after the day of receipt. The item/s must be returned securely in the same packaging as when delivered.

Commissioned/Bespoke Furniture: All bespoke, made to measure or special order furniture cannot be returned or exchanged unless faulty.

Please contact us via email at info@dorisbrixham.com or telephone 01803 411 330 in order for us to arrange collection. You (the customer) will be responsible for the collection charge. Upon receipt of the returned Goods, the price of the Goods, as paid by you, excluding the delivery cost, will be refunded to you through the payment method used by you when purchasing the Goods.